Frequently Asked Questions

• What is the cancellation policy?

  
  Our cancellation policy allows customers to cancel their order before it has shipped. If the order has already shipped, customers may be responsible for return shipping costs. Please contact our customer service team for more information.

• How I claim the warranty ?

  
  Our warranty covers defects in materials and workmanship for a specific period of time until you opened the packaging and checked the product. If a defect is found, we will refund the product at no cost to the customer. However, the warranty may not cover normal wear and tear, improper use, or accidental damage.

• What is an innerspring mattress?

  
  An innerspring mattress is a type of mattress that features a support core made up of metal coils. These coils are typically made of steel and are designed to provide support and resilience to the mattress. Innerspring mattresses also have a comfort layer on top of the support core, which can be made of various materials like foam or cotton. The combination of the support core and comfort layer provides a balance of support and comfort for the sleeper.

• What are the benefits of an innerspring mattress?

  
  There are several benefits to using an innerspring mattress. Firstly, the support core made of metal coils provides a medium firm and supportive surface for the sleeper. This can be particularly helpful for those who need extra support for their back or joints. Secondly, the comfort layer on top of the support core can be made of various materials, allowing for a range of comfort levels and preferences. Finally, innerspring mattresses are typically more affordable than other types of mattresses, making them a good option for those on a budget.

• What is Route Package Protection?

  
  Route's Package Protection guarantees safe delivery of your packages by protecting them against loss, theft, or damage. You can know more by following the link to the route's website- https://route.com/.

• When to Use Route Package Protection?

  
  Simply add your preferred product to your cart. While checking out, select the checkbox labeled Route Package Protection. It's that easy! Note: Ensure to select Route Package Protection when adding any of our products to your cart to avail of the protection. Failure to do so will result in not being able to take advantage of this service.